Delivery Information - Pantherella USA

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USA Shipping

$15 for courier delivery from our factory in the heart of England, to your door in the USA. No tax or duty to pay.

FREE courier delivery on orders over $250.

The Pantherella USA website is ONLY FOR DELIVERIES TO THE USA.

For deliveries to anywhere else in the world, please use the Pantherella Global website at www.pantherella.com.  

Even if you are ordering from within the US but want delivery to elsewhere in the world, please use the Pantherella Global Website.  If you are ordering from outside the US but want to have your delivery made to a US address, this is the correct site to use.

 

USA COURIER (2-3 DAYS)
$15.00 - Your order will usually be delivered between 2-5 working days via UPS. The package will come directly from Pantherella in England to your door.

RETURNS: To return an unwanted item for a refund please return in saleable condition with the completed exchange and returns form within 28 days. Please be aware, personalised products such as monogrammed socks, fall outside our standard returns policy. Your statutory rights are not affected.

Orders purchased as gifts over the Xmas period can be returned in January with no problems. Please ensure you retain all the packaging, paperwork and that the socks are returned unworn and undamaged.

UPS COURIER TO USA - DELIVERY INFORMATION

Orders placed before 12 noon (UK time. 07:00 EST, 04:00 PST) will be dispatched the same working day.

Your order will usually be delivered by UPS within 2-5 working days.

Pantherella will pay the duty charges for your delivery, so the the price you pay at the checkout is the total cost to you.

 

EXCHANGES & RETURNS

We hope that you are completely happy with your new socks, however, if you aren't, there's no need to worry.

Exchanging or returning your order is quick and easy and you have 28 days to do this in.

PERSONALISED PRODUCTS / MONOGRAMMING

Please be aware, personalised products such as monogrammed socks, fall outside our standard returns policy. Your statutory rights are not affected.

RETURNS

Please complete the returns form included with your order. If you can't find your returns form, please contact us with your order number and we will send you a returns form.

Please use your local postal courier to return your order back to Pantherella and retain a proof of postage.

Once your return has been received a quality control check will be completed and your refund will be issued.

Your refund will include the original cost of the item in addition to the cost of the postage you paid to have your order delivered in the first instance.

EXCHANGES

If you require an exchange on a like for like product simply fill in Pantherella's Exchange and Returns Form and tell us which item you are returning along with the details of the new item you would like.

Then send the form and your item(s) back to us in their original condition within 28 days. Once we have received the parcel we will send your new item to you.